Return & Exchange Policy
We strive for complete customer satisfaction with every sunglasses purchase, and this Return & Exchange Policy outlines clear eligibility requirements, procedures, and guidelines for returning or exchanging products. This policy applies to all sunglasses purchased directly through our online store, ensuring a fair, transparent, and efficient process for both customers and our team.
To be eligible for a return or exchange, sunglasses must meet strict condition criteria: all items must be unused, unworn, and in flawless, resalable condition, with no scratches on lenses, scuffs on frames, or signs of wear. Every pair must be returned with all original accessories and packaging, including the hard protective case, microfiber cleaning cloth, original tags, labels, and any branded packaging. Returns and exchanges must be initiated within 30 calendar days of the delivery date; any requests submitted after this 30-day window will not be approved or processed. Worn sunglasses, pairs with lens or frame damage, altered items, and products missing original accessories or packaging are strictly ineligible for return or exchange.
Prior to returning any item, customers must contact our support team to obtain a valid Return Authorization (RA) number, which is required for all return shipments. Returns sent without a clearly marked RA number on the outside of the package will be refused, returned to the sender, or subject to significant processing delays. Once the RA number is issued, customers are responsible for securely packaging the sunglasses to prevent damage during return transit: place the sunglasses in the hard case, wrap the case in bubble wrap, and pack it in a sturdy cardboard box with adequate padding to avoid movement. We strongly recommend using a trackable shipping service for returns, as we are not responsible for lost, stolen, or damaged return packages in transit.
Once our warehouse receives and inspects the returned sunglasses, our team will notify the customer of approval or rejection within 3-5 business days. Inspections focus on verifying product condition, eligibility, and full compliance with the policy terms. Approved returns will be processed for a full refund to the original payment method used at checkout, while exchanges will be processed for the requested replacement style, size, or color (subject to current inventory availability). Refund processing times vary by payment provider and bank, typically taking 3-7 business days to reflect in the customer’s account after approval. Exchanges for higher-priced items require payment of the price difference, while exchanges for lower-priced items will receive a partial refund for the remaining balance.
Return shipping costs are the sole responsibility of the customer, except in cases where the return is due to our direct error: this includes defective sunglasses, items damaged due to improper packaging by our team, incorrect style or size shipment, or misrepresented product details. In these qualifying cases, we will reimburse reasonable standard return shipping costs upon receipt and verification of the return, provided the customer submits a valid shipping receipt. Original shipping fees paid at checkout are non-refundable unless the entire order is defective, incorrect, or unable to be fulfilled due to our mistake.
We reserve the right to refuse any return that does not meet the eligibility criteria, including worn, damaged, altered, or improperly packaged items. International returns are subject to higher shipping costs, longer transit times, and potential customs fees, all of which are the customer’s sole responsibility. We may update or modify this policy at any time without prior notice, with all changes posted on our website. By initiating a return or exchange, customers acknowledge and agree to all terms outlined in this policy.